Norko – Professional Equipment

Warranty Service Request

For a **warranty service request** please review the following information below **before** filling out the form.

Warranty does not cover maintenance.

Condenser coil needs to be cleaned every 3 months.
Make sure the unit has proper ventilation (6” away from the wall).
Make sure the doors are sealing properly.
Make sure unit is connected and power switch is on.
Make sure the unit is not over filled.

IF you answered YES to 1 to 5 above, please proceed to fill out and submit the form below and we will be in touch with you as soon as possible.

Customer Information

Business Name Enter name of the business the unit is installed at.

Usage Type

Customer Name Enter the name of the customer who purchased the unit.

Customer's Phone #

Customer's Email

Street

City

State

Zip Code

Product Information

Purchased Date

Model / SKU

Serial Number Please check at the bottom of the barcode sticker on the unit. For Example: click here and see the highlighted 25-digit serial number. MATCH EXACTLY to prevent delays.

Purchased From *Attach purchase receipt to the "Attachment" below.

Reported Complaint

Reported Complaint Please give detailed reasons for the problems such as temp of your unit, display of controller, error messages and etc.

Attachment

Attachment Feel free to upload prints, photos, or other types of evidence if needed. Attach receipts or invoices if available.